Shipping & Returns Policy

UK Delivery – £4 Standard tracked delivery 2-4 working days once posted

Europe £10 – £15 Standard tracked, estimated delivery time between 8-10 working days once posted

USA – £20 Standard tracked, estimated delivery time between 1-2 Weeks once posted (Customs & duty fees not included.)

Australia – £28 Standard tracked, estimated delivery time between 1-2 Weeks once posted (Customs & duty fees not included.)

United Arab Emirates – £20.00 Standard tracked, estimated delivery time between 1-2 Weeks once posted. (Customs & duty fees not included.)

Asia – £20.00 Tracked, estimated delivery time between 1-2 Weeks once posted. (Customs & duty fees not included.)

If your country is not listed above, please email us at studio@lidijaseferovic.com and we will get back to you shortly.

Made to order items

Shipping Policy

All items on our website are handmade to order from our Central London based studio.

If you are purchasing a made to order Scarf or Pocket square, please allow 4-5 weeks or 3-4 weeks respectively, for your order to be made and dispatched.

If you are purchasing In-stock item, your order will be dispatched within 48 hours.

Please note that our studio is only open Monday – Friday between the hours of 9am- 5pm. Any In-stock orders placed after 3pm Friday will not be shipped until the following Monday.

Tracking numbers, if applicable, are included in your confirmation email address you have provided when placing your order.

We also ship worldwide! If you are ordering from outside of the UK, please allow an extra 3-5 working days for shipping should there be an additional delay caused by customs and clearance. Please note it is the customers responsibility to cover the costs of VAT/Duties or any other fee that might be incurred from our brand with a delivery anywhere outside the UK. When your order enters your delivery country, the courier will be in touch with you via phone, text or email to let you know if you have any customs fees to pay.

Lidija Seferovic cannot be held accountable for parcels delayed to reasons beyond our control. Should you experience any delays on your shipment once shipped, please contact the courier service that has provided the tracking for your item.

Return & Exchange Policy

As we are a small handmade to order brand, we do not offer refunds for any of our made to order items. These items are handmade especially for you. So please make a considered purchase when placing your order with us.

We do offer refunds for full price In-stock items as these items are pre-handmade and ready to ship.

If you have received your made to order item and it isn’t as you had wished, we will be offering the full amount as store credit, available to use site wide.

Please email studio@lidijaseferovic.com to discuss this further before returning your item back to us.

If returning your order, you must return your item within 14 working days of receiving. If returning for a credit note, your scarf/pocket square must arrive back to us unused and in the same condition and packaging you received it, with tags still intact. Please ensure to enclose all details of your return within your parcel. This must include your name, order number, reason for return.

If we do receive this item back without any details enclosed this will not be processed and you will not receive your credit note/refund.

Please note that we only offer credit notes for returns made outside of the UK and return postage/customs charges must be paid by the customer. Any customs handling charges and fees applied to non – UK shipments are to be paid by the customer, we do not have any control over this, please consider this prior to purchase of your item.

Please note if an order is to be returned by a customer, any postage charges will have to be paid for by the customer. Unless we have made a mistake with your order, then we will refund you the postage amount. We do advise your returns to be tracked and/or signed for in case your item goes missing or is delayed. If your return is not accepted by us, we will contact you regarding this and arrange the return of your item back to you at your own expense. Please note, we do not accept returns outside of the Europe therefore in the event we receive back an overseas shipment, this will be returned back to you at your own expense.

We explicitly reserve the right to not accept your order for any of the following reasons:

The product is not available/in stock, your billing information is not correct or verifiable, your order has been suspected of fraudulent activity, we could not deliver to the address provided by yourself, in the event of misspelling/pricing/other errors in the website information.

If items are returned back to us due to failed/missed delivery, any postage charges will need to be paid for by the customer to return this back to you. In the event an item is lost/damaged due to misspelling or incorrect address provided on your order, we are not liable to refund or replace this item.

Need more information? Please contact us at at studio@lidijaseferovic.com